EPKO Tech Blog
Regulations, technology, compliance. We write about what we do every day.
Showing 1–9 of 18 posts
Technology09/24/20269 min read
IVR, missed-call lists, callbacks and a voice assistant do four different things with a call. What each one solves, where it stops, and how to find out in a week which one a clinic actually needs.
EU Regulations09/17/202610 min read
Eight questions to put to a voice assistant supplier before it answers its first patient call. On recordings, retention, sub-processors and the duty to say that there is a machine on the other end.
EU Regulations09/13/20269 min read
With NIS2 everyone looks toward the server room. Meanwhile a paper book, a spreadsheet on a shared drive and a bookings mailbox say more about patients than anyone assumes. Which obligations touch the front desk.
Technology09/09/20269 min read
Clinics have already bought systems that log missed calls, and it did not help. What a voice assistant does in a single call, what it does not do and will not do, and when there is no point putting one in.
Process Automation07/04/20266 min read
A new SaaS tool doesn't always solve the problem. Find out when it's worth investing in a custom system or automation — and when off-the-shelf software is perfectly fine.
Websites07/03/20267 min read
More and more patients ask an AI search engine about doctors: Gemini, ChatGPT, Perplexity or Grok, instead of scrolling through ten links. What this means for your clinic website, what to change now, and why most rules of good SEO still apply.
EU Regulations06/16/202611 min read
A booking form, patient reviews, a chat with reception, marketing pixels. Every one of these is processing patient data. Here is what GDPR really requires from a clinic website, what an auditor checks first and how to do it so the site keeps selling.
Websites05/19/202611 min read
Each month you look at three invoices and ask whether it is time for your own booking system. The real economics of commissions, the hidden cost of control, and the threshold where building your own pays back faster than paying the portal one more year.
Websites05/15/202614 min read
Real costs of a clinic website in Poland in 2026: from a 5,000 PLN business card to a full platform with online booking, SMS reminders and EHR integration.
